They’ve mentioned a different complaint code in their report to be sent to Huawei Chennai, which was totally different than the issue I was facing. They informed that they cannot undertake any services for the Huawei data card and they only act as ‘collection point’ for the data cards which’ll be sent to Huawei service centre in Chennai for any repairs/ defects. Ltd) Dadar on 31st oct 2015 and apprised them of the issues faced by me. I visited Techbiz,( operated by Run Services Infocare pvt. They asked me to visit Techbiz in Dadar west, Mumbai to get the service support for the dongle. I called the Huawei customer care again and they confirmed that Huawei website needs to be updated for reflecting the actual and working service centres. List of service centres on Huawei website is incorrect. They informed that they don’t undertake services of Huawei products. Going thru list of Huawei service center for data cards as provided on Huawei website, I visited SG Infotech, Borivali west. Huawei customer support asked me to visit the nearest service center to get the subject addressed. However after downloading, the drivers were not getting installed in the dongle. I tried doing this on another computer which had windows 7 installed. I was informed to download and install drivers for the dongle to operate in win 8.1. After two day when I tried to connect it to my laptop USB, got a message ‘ device not detected’.Ĭalled up Huawei customer care 18002096555. Product delivered on time properly packed with bill on 15th Oct 2015.
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